Q: Will Moser Brothers carpet cleaning services shrink my carpet?

A: No. Years ago, some carpets would shrink when cleaned because manufacturers used jute as a backing. Jute is a natural fiber that can shrink when it gets excessively wet, and old steam-cleaning equipment would sometimes cause that kind of over-wetting. Today, nearly all carpet has a synthetic backing, which helps prevent shrinking. In addition, our powerful and innovative extraction equipment helps prevent the carpet backing from getting excessively wet because of the increased air flow while cleaning.

Q: I've heard that once you clean a carpet it gets dirty quicker. Is that true?

Q: When Moser Brothers cleans my carpet, does the padding or sub-floor get wet?

A: No. While Moser Brothers system does use a very powerful, deep-cleaning fiber rinse, the system extracts the cleaning solution and the dirt very effectively in the same step. That gets your carpets as clean as possible while leaving your padding and sub-floor dry.

Q: How long will it take my carpet to dry?

A: Factors like carpet material and type, and the relative humidity in your home affect the drying time. We can cut the drying time in half in rooms we use our Airpath fan. It can take from 3 to 10 hours to be completely dry without the Airpath, but you can walk on it right after cleaning with it.

Q: Why is the "NO Soap" hot water extraction process the method most carpet makers recommend?

A: In order to get anything truly clean, you need to rinse out the dirt while leaving the material free of any soapy detergents or other sticky, residue causing cleaning agents. (Imagine washing your clothes and not rinsing them. That's what happens to your carpets when cleaned with soaps and detergents.) Moser Brothers' system uses a "NO Soap", "NO Residue" cleaning process: A combination hot water fiber rinse, water softeners and a powerful vacuum to extract and remove both the old cleaning solutions and the dirt.

Q: I've heard water can ruin carpets. Is that true?

A: Yes. What harms carpet is poor quality machinery that doesn't remove enough of the water to allow the carpet to go through the drying process properly.

Q: Does Carpet Protector really work?

A: Absolutely. Carpet protector is an outstanding product that Moser Brothers recommend highly. In fact, most new carpet has a protector on it - applied by the carpet manufacturer. However, the protector wears off because of foot traffic on the carpet, frequent vacuuming, etc. Although your carpets can still get dirty, the carpet protector keeps them cleanable.

Q: Why is vacuuming important?

A: The most important thing you can do to keep your carpet looking great is to vacuum it thoroughly and frequently, particularly in high-traffic areas. Vacuuming helps remove dirt particles which dull the carpet's appearance and damage the carpet fibers. Also, use walk-off mats at entrances to minimize dirt particles being tracked onto the carpet and to reduce soil accumulation.

Q: I know regular vacuuming is important. What type of vacuum should I use?

A: A good vacuum cleaner is extremely important in prolonging the life of your carpet. Almost any vacuum cleaner can remove surface dirt, but only a quality machine can effectively remove the soil that's embedded in the pile. We recommend using a vacuum cleaner with a rotating brush or beater / brush combination that agitates the carpet pile to loosen embedded soil. You don't have to spend too much money but you will usually get what you pay for. Always look for a H.E.P.A. Filter when purchasing a vacuum. It stands for "High efficiency particle air filter."

Q: How can I maintain my new carpet warranty?

A: There are three key things to do to maintain your new carpet warranty:
1. Vacuum frequently
2. Clean spills promptly
3. Have periodic professional carpet cleanings

Q: Why is professional cleaning important?

A: Professional cleaning removes dirt and debris not removed during routine vacuuming. Periodical professional carpet cleaning is required by most carpet manufacturers to maintain the carpet warranty.

Q: How often should my carpet be cleaned?

A: We recommend professional cleaning at least every 6 to 12 months for residential and quarterly for commercial.

Q: I've heard it's best to put off having your carpet cleaned as long as possible, is this true?

A: No. In fact, many of the major carpet mills today recommend professional cleaning at least one or two times per year. The build up of soil in your carpet in combination with foot traffic creates abrasions that breaks down your carpet fibers. The higher the traffic in a given area, the more often the carpet will need cleaning.